Common Concerns of our Customers

Skate Tours and Camps are new and we expect that some of you will have concerns as to whether they are right for you. Below we list some of the most common concerns we hear from our customers - and our hopefully reassuring answers!

• "I want to go on a tour but can’t find anybody to go with me." It is entirely normal to sign up for a Tour or Camp entirely on your own; 40% of our 1999 customers signed up as solo travelers. You will find that although you arrive alone you will leave with many new friends. Also, you shouldn't worry about sharing a room with someone you don't know. Skaters tend to be active, outgoing, and friendly and so sharing a room with someone you don’t know can actually be a very positive experience.

• "I’m not good enough to go on a tour" or "I don’t know how to brake". Our Tours are for all ability levels, from Advanced Beginner on up. An Advanced Beginner is someone who can skate several miles comfortably but can not stop well or negotiate difficult terrain. We make sure everyone is confident in their abilities by providing daily instruction, designing routes of multiple lengths, and having a support van on hand. Plus, you can always sign up for a Skate Camp! See the page on Ability Levels for more information.

• "The tours are too expensive." We think our Tours and Camps are more than worth the money and here is why: First, we provide lodging, food, guides, van support, outstanding service during the tour, and incredible thoroughness in picking locations and routes before you even arrive. Second, our previous customers agree and rate our tour value as "very good". Third, our prices are similar to or often less than other adventure outfitters.

• "My partner and I are of different skating abilities" or "My partner doesn’t skate". Our Tours are designed to allow friends and family of different ability levels to join the same tour. You might decide to skate together one day and join other tour participants on routes of different lengths the next day. For those of you with non-skating friends, we even have Bicycle Friendly Tours!

• "I don’t like group tours" or "There is too much focus on skating". The reality is that our Tours are designed for a bunch of independent travelers. We take care of all the details but give you the freedom to skate when and how long you want or to spend the afternoon hiking, shopping, sitting in a cafe, or visiting a museum. Most of our customers who are leery of "group tours" find our independent structure combined with the fun of a group to be extremely rewarding.

• "How the heck am I supposed to trust this company just from the website?" We are now in our fourth season of running skating vacations and have a customer satisfaction level of 98%. We have the standard $1 million Tour Operators liability insurance and, even more importantly, we have never had to use it! We are a member of the International Inline Skating Association and a Trailblazer Member of the Rails-to-Trails Conservancy. Our guides are all Certified Instructors and also certified in First Aid and CPR. If you would like, we can even give you the names of previous customers so you can check our record. Or, look at some previous customer comments. We are sure you will be happy!